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858.461.4651

Terms & Conditions

 

We are committed to making your Drips Water shopping experience as easy, convenient, and pleasurable as possible.

 

Privacy Policy

We respect your privacy at Drips Water and are committed to protecting it. We will not sell, rent or disclose any information to any third party. Any information you give us will only be used by us, unless an item is drop shipped. In that case, only pertinent information for shipping will be used. These companies are never allowed to contact you or use any information in any way except to ship the products purchased. Credit card info is secure at all times and is not kept on file, but your name, email and phone number will remain on file should we need to contact you regarding any questions or the status of your order. We may also notify you by email about special offers, events or products we think you would want to know about.

 

Protecting Your Information

Whenever you place an order at Drips Water, you will be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access. We use SSL (Secure Sockets Layer) encryption technology for all orders and information transferred to our payment gateway provider’s database which is accessible only by those with authorized access. They are required to keep all information confidential. After a transaction, your private information (credit cards, personal info, financials, etc.) will not be stored on our servers.

 

Placing an Order

Orders can be placed by creating an account with your own Log-In and password. This will make your subsequent shopping experiences with us more convenient for you. If, however, you do not wish to create an account, you may successfully purchase products as a "guest" shopper. You also place an order over the phone by calling 858-461-4651 between the hours of 9:00am to 7:00pm PST Monday through Saturday.

 

Payment Options

We accept Visa, Mastercard, Discover and American Express. Drips Water on-line Gift Cards will be available soon.

 

Sales Tax

We are required to charge 8.00% sales tax to all items going to a California address.

 

Special Orders

A special order is for a product or option that we don’t typically keep in stock and or is made to order. Special order items may have varying ship times which will be sent via email and are returnable for store credit only and are subject to a 20% restocking fee.

 

Cancelling an Order

Orders can be cancelled within 24 hours of being placed. Please contact us immediately to cancel an order by emailing us at info@dripswater.com or calling us at 858-461-4651.

 

Returns

We hope you are thoroughly satisfied about all your purchases from us, but if for some reason you are not, please email us at info@dripswater.com or call 858-461-4651 with the details of the item(s) you want to return and the reason for your return. Products must be returned with a copy of the original receipt and any package inserts or parts included with the product's original shipment. You will receive an email with instructions and a Return Authorization Number (RA#) within five (5) business days from the receipt of your request. Items for return must be received within ten (10) business days of your receipt of an RA# for a full refund. The refund will be posted to the same credit card used at the time of purchase. Shipping charges on returns are the responsibility of the customer. Special orders are subject to a restocking fee of 20% of the original purchase including shipping charges. Exchanges are not accepted, but a product can be returned and then “exchanged” by receiving a refund and then re-ordering the new product online.

 

Please send all returns to:

Drips Water
(include your RA# here)
13796 Nogales Drive
Del Mar, CA 92014

 

Damages

We will do our best to ensure all products arrive in pristine condition, but if for some reason, an item is damaged during shipment, please email us at info@dripswater.com within five (5) business days of shipment receipt to arrange for a replacement.